What is Telehealth?

Telehealth  allows you access clinical psychology services from the comfort of your own home or device via our secure video conferencing. Geographical distance is no longer a barrier to getting the support you deserve.

Telehealth sessions generally work using a video and/or audio session online. It is normal for telehealth sessions to feel quite different to meeting in-person, which is okay. Telehealth has been shown to be equally as effective as in-person therapy for psychological treatment. If you have any concerns about using telehealth, please discuss these with your health professional.


People living in rural areas of Australia are eligible for Medicare rebates on telehealth sessions as defined by the ‘Modified Monash Model’ (ask your GP regarding eligibility). With the COVID-19 situation, the Australian government has created new temporary item numbers, allowing all Medicare-eligible Australians to access Medicare rebated telehealth services with a GP-approved plan.


Temporary Medicare rebates have been introduced with the COVID-19 situation to ensure access to services is available via telehealth for Australians. These rebates are available for all Australians eligible for Medicare. For psychology telehealth sessions, to be eligible for the Medicare rebates, clients require a valid Mental Health Care Plan with referral from a GP (or another relevant plan).



E Therapy is not currently covered by Medicare under the Medicare Better Access Scheme, however it may be covered by your private health insurer – please contact your insurance provider for more information.

All sessions need to be paid via internet banking. For more information about the fees or to discuss if e Therapy is right for you please contact us today.

How does e Therapy work?

With e Therapy, you can access a qualified and experienced clinical psychologist using phone or Skype technology. You simply indicate which form of contact you feel most comfortable with and we can go from there.

If you choose Skype, your appointment will be conducted just like a face-to-face session – you will be able to see, hear and interact with your psychologist ‘virtually’ for the length of the session. You will be able to interact with your psychologist much the same as you would in a consulting room, except you are in the comfort of your own space.

All you need is a computer with a camera and audio capacity, a reliable internet service, a Skype account and a private uninterrupted space in which to have your therapy session.

Click here for more information on how to use Skype and to download Skype for free.

Book an Appointment

Arranging an appointment is a simple process. You do not need a referral, you can simply book an appointment.

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